Welfare & Support

Academic, tertiary, health and personal counselling services are available for all our students. We are fully committed to ensuring you receive the best possible care while you are away from home.

Code of Practice

Education (Pastoral Care of International Students) Code of Practice 2016 delivers a framework for education providers to ensure a high standard of care and wellbeing is maintained for international students while they live and study in New Zealand. Education agents are also required to follow the Code.

Taylors College takes the Code of Practice very seriously and always follow the guidelines.

International Student Contract Dispute Resolution Scheme
Taylors College commits to fully comply with the Dispute Resolution Scheme (DRS) rules. More information can be found at www.istudent.org.nz. A full version of DRS rules is available at here.


You must arrive in New Zealand at least 3 - 4 days before the commencement of classes so that you can attend the Taylors College orientation program.

At orientation you will cover the following and much more:

  • Introduction to Taylors College and teachers
  • Introduction to subjects
  • Getting a student ID
  • Connecting to the internet
  • A School tour
  • Who to talk to when you need help

It is also an opportunity to make new friends and learn your way around the campus. It is essential that all students attend orientation.

On-campus Support

Student Welfare Team
We have a dedicated team made up of multi-lingual staff trained in areas of student welfare, accommodation, pastoral care and counselling.

Attendance Monitoring
Attendance rolls are marked for every lesson and your presence at class is strictly monitored. Good attendance is essential for success in AFY.

Student activity programme
A programme of social and cultural events is organised by staff at the College which all students are encouraged to participate in.

University Counselling
Our friendly university counsellor will assist you to select the university programme that best meets your career aims. You will also have the opportunity to visit the universities during your foundation course to help you make the best decision about your future.

VISA Renewal Service
We offer a visa renewal service on campus for students who wish to change to Taylors from another school in New Zealand or to extend their current visa. The on-campus visa service is quicker and cheaper than applying directly to Immigration New Zealand.

24-hour Emergency Contact
The Taylors College Welfare Manager will be on call 24 hours a day, 7 days a week if you need help or assistance in an emergency.

Alumni events
Twice yearly, we host fun evening events to catch up with past Taylors College students.

Airport Pickup
For your convenience, we can arrange for you to be picked up on arrival at Auckland International Airport. Please let us know in advance if you require this service. Find out more >

Health Insurance

Your welfare is our top priority. We know that by studying and living abroad you will be making a major investment in education and your future.  It is vital that you are secure and safe during your time abroad. That’s why we offer StudyCare, a comprehensive insurance plan, which provides protection and support throughout your studies.

Student handbooks

The Student handbook is given to all students at orientation and includes essential information about living and studying in New Zealand and at Taylors College.